We Help Customers Retrieve Their Lost Data
Our lab consists of specialized data recovery equipment from ACELab and an ISO Class 5 cleanroom. We also have a large inventory of donor drives and parts to use in the recovery process. Shipping is easy. You will get packaging instructions and a shipping authorization to bring to any Canada Post location. Download your files using a high speed Internet connection.
No Need For A Quote
We are the low cost provider of great data recovery service. Our prices are already the minimum of what you will pay at other data recovery companies. Most services are just $250 including free shipping. If a larger lab is required to recover your files, you will be referred to Secure Data Recovery or DriveSavers.
Free Shipping in Canada
- Customer pays $25 return shipping (if any)
- Includes high speed data download
- Flat-rate pricing for all services
- Accept major credit cards and Interac e-Transfer
USA & International
- Customer pays shipping
- Customer pays return shipping (if any)
- Includes high speed data download
- Same flat-rate pricing billed in CAD
- Accept major credit cards and Interac e-Transfer
- Hard drive air tight seal must be unopened
Payment can be made online with Visa, Mastercard, or Interac e-Transfer.
All prices are in CAD dollars which is approximately $.75 USD.
Use our receiving address to estimate shipping cost.
PO BOX 55056 EDMONTON RPO WINDERMERE EDMONTON, ALBERTA CANADA T6W 5B4
The PO Box is with our national courier, Canada Post. You may need to send the package using your country’s own national courier.
Service Time
The data recovery process starts immediately once we receive the drive. Imaging data sectors from a damaged drive may take up to a week. The time frame may extend to a month or more if we need to order a donor drive for the recovery.
File Priority
We recover all user generated files in priority sequence. You can tell us about other specific important files when submitting the work order form.
- Files Specified In Work Order
- Documents
- Pictures
- Videos
- Other User Generated Files
- Non User Generated Files (Downloaded Files)
File names and directory structure are as important to us as file contents. When recovery is complete, you get a report of the files, directories, and condition of each file. Complete files are separated from partial files so you can definitively more forward from files that have been damaged.
Data Download
Customers with a high-speed Internet connection can expect a download speed of around 10GB per hour, or 3MB/s. Transfer rates up to 20MB/s are possible in some instances. Be sure to check that you don’t have download caps or overage charges on your Internet service.
FTP setup instructions are available for WinSCP and FileZilla. You can download at your convenience and over several days if needed. See these instructions to temporarily disable the sleep function on your computer for Windows and Mac.
Shipping Your Data
If you prefer, we can ship the data back on a new drive of your choosing. Select any drive available on Amazon.ca that has Prime shipping. We’ll order the drive to our lab, copy your data to it, and send the drive to you. The cost of the drive plus a 4% custom order fee and $25 shipping will be added to your invoice.
Return Shipping
You can have the drive returned to you at the completion of the service. Return shipping in Canada is $25. Customer pays return shipping for USA & International work orders. Return shipping charge applies even if the recovery was not successful. Otherwise, the drive is disassembled for parts to help with future data recovery cases.